Shipping and Refund

1. Shipping Policy

• Processing Time: Orders are processed within 30 business days.
• Shipping Time: Delivery times vary based on your location and chosen shipping method.
• Shipping Charges: Calculated at checkout and displayed before payment.

2. Order Tracking

Once your order is shipped, we will provide a tracking number via email.

3. Refund Policy

• Eligibility: Refunds are available for defective or damaged items. Contact us within 30 days of receiving your order.
• Non-Refundable Items: Personalized or final sale items are not eligible for refunds.
• Refund Process: Approved refunds will be processed within 30 business days and credited back to your original payment method.

4. Returns Policy

• Return Period: Items must be returned within 30 days of delivery.
• Condition: Items must be unused, in original packaging, and include proof of purchase.
• Return Shipping: The customer is responsible for return shipping costs unless the item is defective or incorrect.

5. Contact Us

For shipping or refund inquiries, email us at hello@shophydy.com.